Customer Testimonials

Worst experience with a dealership ever. Took 6 weeks to get a warrantied repair done. I was told twice my vehicle was ready but it was not then I was told not to call back and check on it. They refused to do a repair on one issue until parts were there for an entirely different issue on another part of the vehicle. Prior to that I had another vehicle in for repair. Spent 3600 dollars and the problem was still not fixed. Took it to whitehorse and it was fixed in 3 hours for 800 bucks.

Juneau Auto Mall is amazing! They were friendly, honest, and answered all of my questions without any pressure. Their inventory is quality! I’d definitely recommend checking them out!

Overall, I had a positive experience. The staff treated me professionally and courteously, and the issue with my vehicle was ultimately resolved — the check engine light is no longer on. After months of going back and forth. My only concern was the additional service charge of nearly $800 for work that, based on the final diagnosis, does not appear to have been necessary since the underlying issue was covered under warranty. Given those circumstances, I would have appreciated some form of reimbursement or adjustment for the expense incurred.

Great team for both sales and financing. I did not feel like I was being pressured into anything I didn’t want, and I came away with a car I’m very glad with. Austin was super patient with me and was happy to let me get in a test drive. I’d certainly come back to Juneau Auto Mall

If you're looking for a vehicle at Juneau Auto Mall, I can't recommend Jamal Bailey enough. He is the salesperson to ask for! Jamal takes the time to find the information you need, answers questions thoroughly, and never makes you feel pressured. He's genuinely kind, professional, and easy to work with. His honesty and friendly attitude made the entire experience enjoyable. Great customer service can be hard to find, and Jamal definitely delivers. Highly recommend working with him if you're shopping for a vehicle!

CAR GO VROOM

I had such a great experience working with Kyle. He found me exactly what I was looking for within my parameters and I couldn’t be happier. He’s also extremely personable which never hurts.

Been buying from here since 2007. Leo has been excellent in finding exactly what my family and I are looking for. Just bought my 1st truck, an issue popped up and its being taken care of by Juno Auto before i recieve it, thats very fair if you ask me. Now I see that detailing services are available too? Iam very happy.

I have purchased a new car and leased a new car from this business. I cant say many positive things about either of my experiences. They are very disorganized and unprofessional in just about every aspect of the transaction. Be ready to be pressured and get unpleasant looks when you decline the upsells and low ball offers for your trade in. If you ever have an issue with a warranty or recall, be ready to advocate heavily, document everything, and the very words of one of the managers, Cody, was "Hey I've been doing this a long time ... Read More

Full review text opened.

Google - Apr 30, 2026

I have purchased a new car and leased a new car from this business. I cant say many positive things about either of my experiences. They are very disorganized and unprofessional in just about every aspect of the transaction. Be ready to be pressured and get unpleasant looks when you decline the upsells and low ball offers for your trade in. If you ever have an issue with a warranty or recall, be ready to advocate heavily, document everything, and the very words of one of the managers, Cody, was "Hey I've been doing this a long time your best bet is to take the loss and move on" as far as making them take any accountability for their sloppy management of your recall. They will do their best to wiggle out of any warranty work but want you to buy the extended warranty they wont want to honor. Lesson learned. The customer service is absolutely the worst. Rude and indifferent interactions that make you feel like like you betrayed yourself for paying them to disrespect you. Really just buy used in Juneau or Anchorage and drive it down to Juneau.

Just brought home our new Toyota Crown, and we couldn’t be happier with the experience. If you’re in the market for a new or pre-owned vehicle, ask for Kyle—this is our third or fourth purchase with him, and every time has been smooth and stress-free. He’s knowledgeable, never pushy, and always respectful of your time. Kyle does an excellent job helping you find the right vehicle that fits both your needs and your budget.

Went to Juneau Auto Mall basically knowing what I wanted and didn’t want. Matt, my salesman was the absolute best. No pressure sales, and he listened to my wants. In addition to that, Chance, the finance manager was also very easy to work with. I was in an and out in less than 4 hours, which is pretty impressive. Definitely recommend this dealership!

Absolutely a horrible experience to get your vehicle worked on, took over a year to get a transmission fixed, and about 6 months for me to get small axle problem fixed, they would always say the part is on backorder, never call back, I literally had to call over 10 times to get something to happen. They tell you to drop off your car and won't look at if for over a week. I had a bumper to bumper warranty, I literally drop off the paperwork to them twice, call a handful of times to remind them of the warranty, only ... Read More

Full review text opened.

Google - Mar 9, 2026

Absolutely a horrible experience to get your vehicle worked on, took over a year to get a transmission fixed, and about 6 months for me to get small axle problem fixed, they would always say the part is on backorder, never call back, I literally had to call over 10 times to get something to happen. They tell you to drop off your car and won't look at if for over a week. I had a bumper to bumper warranty, I literally drop off the paperwork to them twice, call a handful of times to remind them of the warranty, only to have my truck worked on, without them looking into my warranty and bill me for $1,100 and not get the work authorized by the warranty company! I say where is the paperwork I handed you twice, they say they have not record of it. So because of this dealership, I had to pay $1,100 because I couldn't get the warranty covered, they were supposed to call the warranty company that was shown on the paperwork I handed to them. They look at me and give now answers, just, oops, sorry. This is the worst experience I have had with any dealership or mechanic shop. Be prepared and ready to advocate for yourself! Well I did that, and they just look at me and said oops, sorry.

Austin is great! Low pressure, super helpful, and down to earth. He made the whole process super easy.

I wanted to let you know about a great employee in your parts Dept. I came in with a technical problem with my car, it was headache and Colleen was able to take the time out to rearch the issue and came up with a solution. Thank you

Jermiah was absolutely amazing. After quite sometime I was able for finally driveway with the car I actually wanted. He fought for me, worked with some challenges and did his best. Would highly recommend!

Excellent and timely service. Very pleased with everyone's professionalism and kindness, especially Jocelyn!

Simply not an option for auto repair. I'll try to give a short version of my most recent negative experience. I had my car towed in because it wouldn't start after I had replaced the batteries and checked and cleaned the battery cables and terminals. They didnt listen to anything I told them and called me after the car had sat for and afternoon and morning, to tell me the brand new battery from Costco was bad and they They could replace it for $500. I explained the situation and they looked at the car again and told me ... Read More

Full review text opened.

Google - Nov 6, 2025

Simply not an option for auto repair. I'll try to give a short version of my most recent negative experience. I had my car towed in because it wouldn't start after I had replaced the batteries and checked and cleaned the battery cables and terminals. They didnt listen to anything I told them and called me after the car had sat for and afternoon and morning, to tell me the brand new battery from Costco was bad and they They could replace it for $500. I explained the situation and they looked at the car again and told me it was a battery cable they clamped and that my car was fine. When I came to pick it up, the tech was initially unable to get it started. They eventually got it started and I left with the check engine light on and the issued unresolved. I took the battery to get tested at O'Reilly and it was completely fine. They misrepresented the condition of my battery and would have charged me an absurd amount of money based on that misrepresentation. I highly recommend you avoid doing any business at Juneau Automall.

I can’t say enough great things about Jocelyn in the service department! When all my dashboard lights came on, she got my car in immediately without hesitation. Not only did she arrange for the diagnostics, but she also made sure the oil was changed and even had my car washed and detailed — such a thoughtful touch I wasn’t expecting. When the lights came back on, she didn’t miss a beat and got me scheduled right back in. Throughout the whole process, Jocelyn was courteous, kind, and incredibly efficient. She really went above and beyond to make a ... Read More

Full review text opened.

Facebook - Oct 2, 2025

I can’t say enough great things about Jocelyn in the service department! When all my dashboard lights came on, she got my car in immediately without hesitation. Not only did she arrange for the diagnostics, but she also made sure the oil was changed and even had my car washed and detailed — such a thoughtful touch I wasn’t expecting. When the lights came back on, she didn’t miss a beat and got me scheduled right back in. Throughout the whole process, Jocelyn was courteous, kind, and incredibly efficient. She really went above and beyond to make a stressful situation easy and smooth. Highly recommend working with her — she’s the kind of professional who makes you feel taken care of from start to finish!!

Matt N provided a great sales experience. He got us a very good deal on the exact model of RAV 4 we wanted. He had it prepped and delivered to us downtown! Super experience. Great vehicle and very nice people!

I’ve purchased several cars before and normally from the same guy because in Oregon I had the same car guy for 15 years I trusted him and he always came through. Not at here, you have to call over and over again for answers and after 3 months from purchasing a car everything goes wrong and they blame you.

I have bought two trucks from Juneau auto mall. It was a great buying experience. I traded the first one back in because I wasn’t happy with it. The second truck I bought was a brand new 2024 Chevy 1500. After owning the truck for 14 months the valve body went out in the transmission. The part is on national back order with no ETA. I asked if I could trade in my truck since I bought it through them. They told me yes and they would get me a number for my truck. I waited for two days and I heard ... Read More

Full review text opened.

Google - Sep 23, 2025

I have bought two trucks from Juneau auto mall. It was a great buying experience. I traded the first one back in because I wasn’t happy with it. The second truck I bought was a brand new 2024 Chevy 1500. After owning the truck for 14 months the valve body went out in the transmission. The part is on national back order with no ETA. I asked if I could trade in my truck since I bought it through them. They told me yes and they would get me a number for my truck. I waited for two days and I heard nothing back. I tried calling, and texting for another 3 days and still heard nothing back. This made me extremely frustrated because it’s my only vehicle. I just recently move farther north where it gets a lot colder so I kind of need a fix asap. With all that being said I was forced to go to a different dealership because they wouldn’t even work with me. I had a way better experience with the dealership in Fairbanks. I will no longer be doing business with Juneau Auto Mall and will not be recommending them to anyone.

I headed in to JAM in a minor panic after finding out that AML was no longer shipping plug-in hybrids. As the owner of a plug-in hybrid Volvo -- a make that no garage in Juneau will service, at least not happily -- that had a "hybrid system failure" warning appear, I was concerned that I was going to be stuck with a car that was unreliable with no way to get it fixed. I was open with them about the dilemma, and they were amazing. Jeremiah Lund spent three hours with us finding the right replacement and ... Read More

Full review text opened.

Google - Aug 27, 2025

I headed in to JAM in a minor panic after finding out that AML was no longer shipping plug-in hybrids. As the owner of a plug-in hybrid Volvo -- a make that no garage in Juneau will service, at least not happily -- that had a "hybrid system failure" warning appear, I was concerned that I was going to be stuck with a car that was unreliable with no way to get it fixed. I was open with them about the dilemma, and they were amazing. Jeremiah Lund spent three hours with us finding the right replacement and Dusty the GM made me a very fair offer and worked to meet in the middle on a trade knowing that he would have to get the Volvo onto a ferry to auction this week -- so a true win win and I love my new Crosstrek and was in and out of the dealership in three hours which was a first. One of the things I love most about Juneau is that we understand that we are all connected and interdependent -- and this felt like a great example of a local business working with a community member to solve a problem unique to Juneau -- and finding a solution that made sure that everyone would get what they needed. Much appreciated and would go back in a heartbeat.

Straight up lied. Did not stand behind what they said they would do and did not honor the deal they made.

Thank you Matthew Naputi and everyone at the Juneau Auto Mall for a welcoming and wonderful car purchasing experience.

The young man at the first desk in the service dept . Should get 10 stars if we could give them. Great customer service and does amazing job

Blake was amazing and helped us with all our questions and made the process as streamlined and easy as possible. He’s friendly, patient and up front about all pricing and aspects of purchasing. Highly recommend! And we already have another car in the works with Blake!

So I’m not a review person and I’m normally a person feels things can be resolved by conversations but how this worked out was just not right and the longer I’ve sat on this the more I’ve wanted to say some things. I had a wonderful experience with the staff whenever I spoke with them. My overall experience was awful. I bought my car in at the end of January for a clunking noise whenever I turn on the left. I mentioned it may be the 4x4 they said they know what the issue is after ... Read More

Full review text opened.

Google - Jul 11, 2025

So I’m not a review person and I’m normally a person feels things can be resolved by conversations but how this worked out was just not right and the longer I’ve sat on this the more I’ve wanted to say some things. I had a wonderful experience with the staff whenever I spoke with them. My overall experience was awful. I bought my car in at the end of January for a clunking noise whenever I turn on the left. I mentioned it may be the 4x4 they said they know what the issue is after a mechanic did his diagnosis and advise me not to drive the vehicle at all, and they should fix the part that they said was in need of repair(driveshaft). They gave me an estimate of anywhere from two weeks to four Weeks, i say “you give me the driveshaft afterwards so i can inspect it myself and we have a deal”. Three weeks goes by nothing then I get a call around four weeks and they tell me that the part is missing. and they’re working on finding out where it’s at and they called to ask me to call Chrysler parts management myself to find out where the part is. I speak to them numerous times and they don’t know where the part is. The dealership said that they were not going to order another one until they find out where it’s at. Fast-forward to June, they never found the part the dealership finally re-ordered it after four months. Then after installing said part they decide that i needed a lower control arm that was another $300 to make everything work correctly. OK.. I’m not that upset although i couldn’t work as much due to being out a car 4.5 months but I get it I’m still understanding but then I go pick up my vehicle and I’m told that everything is good to go. I waited around five months paid around $3300 and on my drive home the clunking noise is still there so I immediately take it back to go get looked at again the next day upon inspection, they said “oh this right here needs to be fixed” and it’ll be another $3000. My good sir; my rack and pinion boot was ripped when i look under my vehicle, the clunking is still happening when I turn left. My only real problem is, you had it for 5 months and you didn’t look close enough to find the issue, the driveshaft you told me that was in need of immediate replacement didn’t change anything and you made me call them to find the part when that’s what I’ve paid you to do. You didn’t mention the boot being ripped or that you ripped it and For a combined total of $6300 that you would have me pay for everything to be fixed i would’ve put a downpayment on a new car from you instead. I won’t ever go back to a dealership. Thanks for the lesson.

First the Auto Mall loses the payment from my bank and calls me at home at night telling me I must find where the $$ is, turns out to be an accounting error on their part..duh!..Then the used truck I bought sight unseen shows up without a spare tire/wheel and after repeatedly asking for one they now no longer return my calls...not very happy with them period.

Always helpful and friendly!!!

Great staff, snack bar, and got the job done quickly!

Was never able to connect with anyone about getting pre approval. Filled out application was texted to give them a time to call back. I responded with 2 different times. They called but not during the time i requested. So they said they would try again during my second choice and I never heard back.

My car was serviced here n May 2025. The service staff made an appointment for me that fit my needs. The service was done quickly, and I was called to let me know it was ready to pick up. When I picked my car up the technician explained to me what was done, the checkups that were performed , and noted no issues. I like the communication from the dealership and the quality of the service. Well done!

Great customer service

Always good and quick service.

Cam was my salesperson today. He made my tough decision very easy and confident. He provided me with excellent service and communication.

We had an amazing experience, wonderful helpful people and great pricing!!! Jeremiah is the absolute best!!!

Eric and Leo were great to work with! So happy with my new car!

Love to shoo local. Everything went smoothly. Cam was great.

Juneau auto mall is 100% the way to go. The staff is AMAZING! I got to work with Cameron and Chance and they were the best. Took the best care of me and my new purchase! Got me the best deal and were very thorough and friendly! I’ve found my go to dealer

Honest, patient and knowledgable about each vehicle

Ease of booking appointment online, easy drop off, trouble contacting to learn of status, but polite check out. Service and battery purchase and install reasonably priced.

The employees at the Toyota dealership made the process of buying a car very easy. My wife is very pleased with me for letting the Toyota dealer talk her into a new 4Runner.

He welcomed us at the door and was very friendly and easy to talk too. Even helped us swap our child’s car seats. We had a great experience and we recommend going to him if you’re looking to buy a car. Thank you so much Eric!

Needed an oil change. Was called to say front brakes need replacing too. They fit me in. They called when done. Good communication.

Everything was as planned and expected. Service was great.

Not only Made my day… but week!!!

They were very communicative, friendly and helped make the purchase smooth and fast.

Honored coupon and time.

Toyota service was poor and unhelpful. Did not get an explanation of what work was done on my car, and parts ordered were incorrect. Expensive.

I always have good things to say about the service at Juneau Auto Mall, but this time after getting oil change & tire rotation, my left side wheels had about 8 lug nuts that were left loose. My truck started making really weird sounds so I had to pull over and try to figure out what it was. This was a Saturday, so the service section at Juneau Auto mall was closed. I checked the lug nuts and sure enough on the front tire there were about 4 loose & so I checked all of my tires and found 4 more loose on ... Read More

Full review text opened.

Google - Mar 2, 2025

I always have good things to say about the service at Juneau Auto Mall, but this time after getting oil change & tire rotation, my left side wheels had about 8 lug nuts that were left loose. My truck started making really weird sounds so I had to pull over and try to figure out what it was. This was a Saturday, so the service section at Juneau Auto mall was closed. I checked the lug nuts and sure enough on the front tire there were about 4 loose & so I checked all of my tires and found 4 more loose on the back left tire. Was not happy I drive with children in the car & had no way to contact the service section to get help. I'm glad I stopped to check. Not sure if I was strong enough to tighten the lug nuts properly but so far the noises have stopped.

A lot of the service needs really vast improvements. Several people in my circle of friends are not happy about their vehicles being used for joyrides. People place trackers on your cars and report them stolen if they leave the lot longer than what is reasonable.

Service department doesn't call a customer back to make an appointment several times so frustrating. It goes straight to voice mail. They never answer or call you back when automated voice mail comes on.

Read at DealerRater

I had a wonderful experience at Juneau Auto Mall! The team was incredibly friendly and made me feel welcome from the moment I walked in. What stood out the most was their patience—they never rushed me or pressured me into making a decision. They took the time to answer all my questions and made sure I was completely comfortable before moving forward. It’s clear they genuinely care about their customers. I highly recommend them to anyone looking for a stress-free and enjoyable car-buying experience. Thank you for going above and beyond!

Read at DealerRater

This dealership is the worst. They know they’re the only option so they don’t try to be good at their jobs at all. The first Subaru “salesman” couldn’t tell me a single difference between car models except the fact that they were different models. Ended up working with a Honda “salesman” who was really just a liaison for the finance manager. They refused to let me see actual terms for a loan and tried to get me to sign a sheet of paper with bare bones proposed loan agreements and pushed me to sign a hand written “... Read More

Full review text opened.

Google - Dec 9, 2024

This dealership is the worst. They know they’re the only option so they don’t try to be good at their jobs at all. The first Subaru “salesman” couldn’t tell me a single difference between car models except the fact that they were different models. Ended up working with a Honda “salesman” who was really just a liaison for the finance manager. They refused to let me see actual terms for a loan and tried to get me to sign a sheet of paper with bare bones proposed loan agreements and pushed me to sign a hand written “you promise to pay this much if we can get you close to what you want”. Of course I was not going to do that so he scratched that out and wrote “you promise to pay this much if we reach the terms you want”. Before I left with the car already signed off to me, I told them they should probably take the down payment. After I made that happen, they called me before 8am the next morning saying they need my down payment. It had already been sent and verified by the salesman. The finance guy had no idea. Then they gave me an extended temp tag and didn’t manage to get me my plates until the day after the temp expired. Can never get ahold of anyone. When I finally did, they were going to send my plates to the wrong address even tho I had already called to update it. Which is what they said they were going to do and never did. Only person that seemed semi competent in that dealership is Larry and even he messed up my address for my plates. Would never recommend this place.

Horrible experience with Juneau Auto Mall. Totally different experience from when I purchased a vehicle back in 2018 with Mendenhall Auto. I have been in the lending world for over 8 years and worked for another dealership for 4 years. Never once have I dealt with a dealership that refused to give me a purchase agreement unless we did an application AND sign a commitment. On top of refusing to give me a copy of the Pre-Delivery Inspection sheet after agreeing they would give me a copy of it. Very bad practice and do not recommend. Also leaving note, noticed alot of their ... Read More

Full review text opened.

Google - Oct 31, 2024

Horrible experience with Juneau Auto Mall. Totally different experience from when I purchased a vehicle back in 2018 with Mendenhall Auto. I have been in the lending world for over 8 years and worked for another dealership for 4 years. Never once have I dealt with a dealership that refused to give me a purchase agreement unless we did an application AND sign a commitment. On top of refusing to give me a copy of the Pre-Delivery Inspection sheet after agreeing they would give me a copy of it. Very bad practice and do not recommend. Also leaving note, noticed alot of their employees are leaving 5 star reviews.

Purchased 2025 Subaru Forester and got taken for a ride. Ordered premium trim, but what was delivered had optional packages that increased the price over $2600. Was also assured that $499 documentation fee would be deducted from cost of the car, only to have it added back in on the purchase agreement. After-market packages --- such as undercoating, etc. -- have no pricing on the printed description, so quoted cost varied $300 over a three-day period. Deceptive business practices are in vogue there. I would not recommend this dealership and regret purchasing from them.

Worst Truck Buying Experience! Would Never Recommend!

My partner and I went in looking for a used vehicle. The salesperson lied to us and told us the car we wanted to see had been sold (they kept reposting the exact same car online after our visit and even texted us later that week asking if we wanted to test drive it after again being told it was apparently “sold”). We were not allowed to look at any used cars as they had all conveniently been sold right before we got there. Then, we were unsuccessfully pressured into looking at and financing new cars we did not want. ... Read More

Full review text opened.

Google - Dec 18, 2023

My partner and I went in looking for a used vehicle. The salesperson lied to us and told us the car we wanted to see had been sold (they kept reposting the exact same car online after our visit and even texted us later that week asking if we wanted to test drive it after again being told it was apparently “sold”). We were not allowed to look at any used cars as they had all conveniently been sold right before we got there. Then, we were unsuccessfully pressured into looking at and financing new cars we did not want. The tone was unpleasant and sleazy. It was obvious the guy thought he could take advantage of us. We will not return unless there some major changes and we are treated kinder & less like a business transaction. There are better local businesses in Juneau.

Overall terrible experience. The parts people have been awesome though! Sales is unpleasant.

Now under new ownership ! Hallelujah! No where to go but up; it was awful ! Fingers crossed!

Read at DealerRater

I have been having a few issues with Mendenhall auto itself before it became juneau auto mall. Then today I had a horrible experience with a service member to which he told me to take my business elsewhere. I took my vehicle in to get the check engine light turned off since the repairs were done. Turn the truck on and it's still on yet I was charged $100 to turn the light off. Went in and said it's still on had the keys tossed on the counter at me and told to take it elsewhere to another shop ... Read More

Full review text opened.

Google - Mar 22, 2023

I have been having a few issues with Mendenhall auto itself before it became juneau auto mall. Then today I had a horrible experience with a service member to which he told me to take my business elsewhere. I took my vehicle in to get the check engine light turned off since the repairs were done. Turn the truck on and it's still on yet I was charged $100 to turn the light off. Went in and said it's still on had the keys tossed on the counter at me and told to take it elsewhere to another shop to fix. Im thousands of dollars in debt for issues that i have had them fix which are still broken. Will never bring my vehicle back there again.