Customer Testimonials

First the Auto Mall loses the payment from my bank and calls me at home at night telling me I must find where the $$ is, turns out to be an accounting error on their part..duh!..Then the used truck I bought sight unseen shows up without a spare tire/wheel and after repeatedly asking for one they now no longer return my calls...not very happy with them period.

Always helpful and friendly!!!

Great staff, snack bar, and got the job done quickly!

Was never able to connect with anyone about getting pre approval. Filled out application was texted to give them a time to call back. I responded with 2 different times. They called but not during the time i requested. So they said they would try again during my second choice and I never heard back.

My car was serviced here n May 2025. The service staff made an appointment for me that fit my needs. The service was done quickly, and I was called to let me know it was ready to pick up. When I picked my car up the technician explained to me what was done, the checkups that were performed , and noted no issues. I like the communication from the dealership and the quality of the service. Well done!

Great customer service

Always good and quick service.

Cam was my salesperson today. He made my tough decision very easy and confident. He provided me with excellent service and communication.

We had an amazing experience, wonderful helpful people and great pricing!!! Jeremiah is the absolute best!!!

Eric and Leo were great to work with! So happy with my new car!

Love to shoo local. Everything went smoothly. Cam was great.

Juneau auto mall is 100% the way to go. The staff is AMAZING! I got to work with Cameron and Chance and they were the best. Took the best care of me and my new purchase! Got me the best deal and were very thorough and friendly! I’ve found my go to dealer

Honest, patient and knowledgable about each vehicle

Ease of booking appointment online, easy drop off, trouble contacting to learn of status, but polite check out. Service and battery purchase and install reasonably priced.

The employees at the Toyota dealership made the process of buying a car very easy. My wife is very pleased with me for letting the Toyota dealer talk her into a new 4Runner.

He welcomed us at the door and was very friendly and easy to talk too. Even helped us swap our child’s car seats. We had a great experience and we recommend going to him if you’re looking to buy a car. Thank you so much Eric!

Needed an oil change. Was called to say front brakes need replacing too. They fit me in. They called when done. Good communication.

Everything was as planned and expected. Service was great.

Not only Made my day… but week!!!

They were very communicative, friendly and helped make the purchase smooth and fast.

Honored coupon and time.

Good customer service

Awesome Customer Service.

Friendly staff, answered my questions.

Good service. However, call backs don’t happen. I have had to call back to see if my truck was done.

Eric Ficklin is very knowledgeable and helpful, He was very pleasant to work with throughout my process of buying a new car. It was a positive experience and I highly recommend him.

Quick paperwork, honest and friendly salesman. Great buying experience

We had a great experience at Juneau Auto Mall. Kyle was super friendly, a good listener, and very knowledgeable. We love our car.

Great cistomer service

Good work, kind staff, reasonable price!

Kyle and Svea were great to deal with. Kyle was responsive and efficient throughout our interactions. I was impressed with how available he was and how quickly we were able to reach agreement on the transaction. Svea provided useful warranty information that helped me in my decision to purchase a warranty (which I don’t normally do). Good times!

Wonderful experience, great customer service, very happy with my purchase. Leo was great at communicating. I told him what I was interested in. Then I flew in from out of town the next day. Test drove 3 cars and purchases one that day. Flew home the following day and they shipped the car to me. I appreciate and value the understanding they have of meeting the needs of those of us coming from smaller southeast communities. I also purchased the extended warranty as I would prefer to deal with them in the future. Great experience and fabulous customer service!

Jamaal and his colleagues were all amazing to work with!

Cam with Juneau Toyota was awesome to work with and made buying a brand new car an amazing experience!

Everyone was extremely helpful, answered all my questions, anticipated what I needed to know and gave needed info I had not thought to ask. They were pleasant and made me feel I was part of the crew. They actively searched for the best deal for me. I am thrilled by the great customer service!

We had a good experience buying our first dealership car here. Jamaal was super helpful and friendly, and Javier and Svea were great as well.

I had my 10,000 mile warranty covered toyota care done here at a 9am appointment where they also agreed to install my back wiper blade I previously purchased. By 4pm, the car had yet to be serviced. So, I called and they said it was the next to go in. Within 10 minutes I got notified through my toyota app that my hood was open, therefore notifying me my car was finally being serviced. Upon arrival, the service department said my vehicle was not available.Unbeknownst to them, I had already located my car parked out back with a service tag.Within ... Read More

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Google - Mar 23, 2025

I had my 10,000 mile warranty covered toyota care done here at a 9am appointment where they also agreed to install my back wiper blade I previously purchased. By 4pm, the car had yet to be serviced. So, I called and they said it was the next to go in. Within 10 minutes I got notified through my toyota app that my hood was open, therefore notifying me my car was finally being serviced. Upon arrival, the service department said my vehicle was not available.Unbeknownst to them, I had already located my car parked out back with a service tag.Within minutes, my car was “complete” and paperwork was being printed. They did not install the wiper blade as promised and the car was seeming overlooked even with a 9am appointment.

We were helped by sales rep, Matt. Our experience with him was outstanding. Very knowledgeable, helpful and just a great representative of Juneau Auto Mall. We have been back to the dealership a couple times with questions on different things. We have not purchased any vehicle recently, We have had a few questions regarding newer electronics and options. Matt has always been very patient and helpful. Our only concern has been receiving a check for the amount owed us for our trade in. It seems to be a problem with the sale manager and their availability. We feel that this ... Read More

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Google - Mar 23, 2025

We were helped by sales rep, Matt. Our experience with him was outstanding. Very knowledgeable, helpful and just a great representative of Juneau Auto Mall. We have been back to the dealership a couple times with questions on different things. We have not purchased any vehicle recently, We have had a few questions regarding newer electronics and options. Matt has always been very patient and helpful. Our only concern has been receiving a check for the amount owed us for our trade in. It seems to be a problem with the sale manager and their availability. We feel that this is not a reflection on Matt and his service. Again, we would highly recommend Matt. Chuck and Joyce Sutton

Rachael Deach set me up with a rental while my truck was at the auto body shop. She also worked with my insurance to have the cost covered. She is so personable and helpful. Your company is fortunate to have her on your team. Thank you!

Friendly fast and helpful service.

I had a very positive experience here. Jamaal Bailey was my salesman, and he made the process easy. He worked very hard to get me just the right car, and I'm super happy with my purchase. I highly recommend Jamaal if you have any fears about buying a car because he is patient and low pressure but exceptionally tenacious.

Took my car in for an oil change. I appreciate that they not only fixed the license plate light that became loose, but cleaned the windshield AND added windshield wiper fluid!! Terrific service!!

Service of the car

From the time I started shopping for a car to the time I drove off with a New Toyota RAV 4 Hybrid my experience was pretty great! Cameron Mitchell was my Sales Rep and he was never pushy, he answered my questions and let me come to my own decision on what I wanted. Cameron also took the time after closing on the car to make sure I knew where everything was and how it worked and helped me connect to the Toyota app. Svea Hansen was good to work with from Finance. She has the tough job of prying the ... Read More

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Google - Mar 9, 2025

From the time I started shopping for a car to the time I drove off with a New Toyota RAV 4 Hybrid my experience was pretty great! Cameron Mitchell was my Sales Rep and he was never pushy, he answered my questions and let me come to my own decision on what I wanted. Cameron also took the time after closing on the car to make sure I knew where everything was and how it worked and helped me connect to the Toyota app. Svea Hansen was good to work with from Finance. She has the tough job of prying the funds out of your hand. She was patient with the many questions I had and the time it took me to make decisions on this big purchase. All in all I left happy and informed in my purchase thanks to great staff at the Auto Mall.

Great service and personnel

They were so helpful getting me a car for my family and I

Great staff and customer service

Great experience. Kody and the staff helped us get the exact vehicle my wife wanted! Thank you!

Juneau Auto Mall has always offered superior services. Easy and fun to work with at every level. From sales to service and parts! Great Company, great employees! No pressure sales! I like that they have a variety of manufactures to work with and a great selection. Perfect one stop shop for all your automotive needs!

From the time I walk through the door, I was created with genuine, smiles and helpfulness. There wasn't any point during my visit there that I felt pressured to make a decision that I wasn't comfortable making. All my questions were answered, and I felt that they dealt with me very fairly

Kyle was an awesome person to work with. He allowed us to drive several vehicles some with him as passenger and some on our own we weren’t settled on used or new and required a lot of help in figuring out what we wanted to do. He helped us by text message And steered us in the right direction knowing what our base requirements were but also helping us with the price range we were looking for we didn’t want to go too pricey but but I wanted all the bells and whistles as well so he helped ... Read More

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Google - Feb 26, 2025

Kyle was an awesome person to work with. He allowed us to drive several vehicles some with him as passenger and some on our own we weren’t settled on used or new and required a lot of help in figuring out what we wanted to do. He helped us by text message And steered us in the right direction knowing what our base requirements were but also helping us with the price range we were looking for we didn’t want to go too pricey but but I wanted all the bells and whistles as well so he helped us navigate through the pool. We considered options of creating a new vehicle from scratch shipping some in from other dealerships and he helped us through the pros and cons of doing all those things. He also was very receptive to our trade-in even though she had some wear and tear. In the end when we got down to negotiating numbers, the three of us were sitting kind of looking at each other waiting to make that first move, and I’m not the one that controls numbers in our house, but I threw one out there and drew the line and said we’re making this sale tonight and I threw a number on the plate. He went into finance and came back with my number and we made a contract that night. Knowing our kids were at home, he sent us home with the vehicle and a contract in mind for signatures. The following day we came back, signed off and we’re out the door. They even cleaned the bird poop off before we left that night with the car. The finance department was wonderful and offering additional options and were very supportive in knowing that we declined. She was amazing at offering the reasons, but also tender enough to understand our reasons for declining the coverage. Kyle was extraordinarily professional was at my Service every time I reached out to him by text by phone call or by just simply showing up always had a smile and always receptive to our needs. I’m very pleased at this point with our purchase. The last night when we signed our contract, we had to bring our kids into the waiting room. They sat pretty quietly playing on devices, but the dealership was happy to offer snacks and drinks, and just handle the fact that our kids were in there and to tolerate their plain old existence. I appreciate that greatly. Also are flying in close to an hour before closing multiple times just to drive one vehicle flexibility was key to helping us test out vehicles Our new cars name is Raven and hopefully I won’t need to contact the service department, but I’m sure we will be well pleased with that as well . Having a dealership in town with the service department that can handle warranty as well as any recalls was the main reason we chose to purchase a Honda we looked at Honda’s Subaru as well as Toyota’s and at this point I’m very pleased with my Honda CRV I keep finding exciting new gizmos and gadgets inside That are wonderful! Please understand I’m doing voice to text and there may be some errors and bad grammar in this So please translate what you can but if you want to review, I gotta do this fast while I’m working Lol, thank you for a great experience and please reach out to Kyle and the lady in finance and tell them what a great experience we had

Javier at Juneau Auto Mall has been helping me find a car for about a year now. I live in Sitka so it’s hard to find cars here and also hard to get over to Juneau to look for cars. Juneau Auto Mall was amazing to work with. They kept me updated on which cars were available while I was in Sitka, and made time to let me test drive cars once I finally was able to get to Juneau. Once I purchased a car that was perfect for me, they pay to put it on the ferry to ... Read More

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Google - Feb 24, 2025

Javier at Juneau Auto Mall has been helping me find a car for about a year now. I live in Sitka so it’s hard to find cars here and also hard to get over to Juneau to look for cars. Juneau Auto Mall was amazing to work with. They kept me updated on which cars were available while I was in Sitka, and made time to let me test drive cars once I finally was able to get to Juneau. Once I purchased a car that was perfect for me, they pay to put it on the ferry to Sitka. I highly recommend others in southeast Alaska get in touch with Juneau Auto Mall. They’re professional, and make the process as convenient as possible, despite some inherent challenges of living remotely.

I bought my Toyota Highlander exactly on year ago. The sales guy Eric Ficklin was great, and he followed up to ensure my satisfaction. The service staff has been superb over the last year. No issues. It might be nice if they had a shuttle service to run senior citizens to and from home for service appointments like the dealers in Anchorage, but that’s a minor issue. Maybe they have that but I didn’t ask. Actually this place is so nice I’m sure someone would have driven me home and back if I had asked!

Service department doesn't call a customer back to make an appointment several times so frustrating. It goes straight to voice mail. They never answer or call you back when automated voice mail comes on.

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I had a wonderful experience at Juneau Auto Mall! The team was incredibly friendly and made me feel welcome from the moment I walked in. What stood out the most was their patience—they never rushed me or pressured me into making a decision. They took the time to answer all my questions and made sure I was completely comfortable before moving forward. It’s clear they genuinely care about their customers. I highly recommend them to anyone looking for a stress-free and enjoyable car-buying experience. Thank you for going above and beyond!

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Storm Front Contractors always has a great experience with Javier & of course SVEA!!! If you’re contemplating buying a new vehicle and aren’t sure about #’s being in your neighborhood, go see Svea!! She will get you where you can feel comfortable with your purchase!!!

Awesome Service! Would highly recommend. Very accommodating and very thorough. I will be calling again in the spring!

I am relocating to Juneau in October. I saw a vehicle i liked online called and spoke with Larry who was great getting everything together for me. I was able to purchase the vehicle with no issues. Highly recommend purchasing a vehicle from them!

Daylene was awesome at helping me find the right car for what I wanted and got me a great price and payments where I wanted them. The team takes great care of you and makes sure you know everything you need to know about purchasing and the features on the vehicles. Great experience

Isaac in the service department was absolutely wonderful! He went above and beyond with his exceptional customer service to meet my needs!

Ordering my new car was an easy process. Was able to email and text with sales. The wait was shorter than quoted! Easy purchase except for not getting a quote for my trade in until the last.

Isaac and Primo were professional and considerate. I left feeling confident that my vehicle was road worthy.

Juneau Auto made the buying experience of my car easy! I’m thrilled with my car and highly recommend this dealership to anyone looking for a reliable yet great car to drive in Juneau !

Thank you Leo

Leo and Chance were fantastic salespeople. Both exuded genuine care and professionalism. Leo allowed me to have control over the process, ensuring that I was fully comfortable making a purchase that fulfilled my needs. Chance was the cherry on top, making sure my purchase was covered from all things Alaska could throw at a vehicle. These are not just signs of great salesmanship but of one that includes great customer service.

My experience at Juneau Auto Mall was great! Eric, the sales professional who helped me, was amazing! Very professional and knowledgeable. I couldn’t have asked for a better experience!

I recently bought a 2025 Subaru Outback Wilderness from Juneau Auto mall. My experience with them was a very welcoming environment, with very knowledgeable salespeople and staff. Daylene took me on a test drive, and was very educated on the car and all of its features. She sold me on it! She then turned me over to Chance in the financial department, and he was very helpful on getting all of the fine details sorted out. Would definitely recommend them to anyone in the market for a new/used car!

My apologies for the late review. My husband and I have been discussing a new car for me. We went to Mendenhall Auto and Larry greeted us and asked all the right questions, what kind of car, price range and even the color. He showed us what he had in mind and it was a Subaru - Cross Trek! We took it for a test drive. And was happy with that and the Starlink, that this car has to offer. Unbelievable! So the next step is to finance our car and Larry and Chance worked with us diligently. We were ... Read More

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Google - Sep 3, 2024

My apologies for the late review. My husband and I have been discussing a new car for me. We went to Mendenhall Auto and Larry greeted us and asked all the right questions, what kind of car, price range and even the color. He showed us what he had in mind and it was a Subaru - Cross Trek! We took it for a test drive. And was happy with that and the Starlink, that this car has to offer. Unbelievable! So the next step is to finance our car and Larry and Chance worked with us diligently. We were able to finance and drive off with my brand new 2024 Subaru Cross Trek! Thank you all ! I am grateful to you all.

Dave & the crew did an amazing job!!! They even offer pickup and delivery which is so convenient & helpful on busy days. Will definitely be bringing my vehicles back here! Thanks again!!!

Service was efficient and was actually completed in less time than estimated (I had elected to wait even though they offered to take me home.

Felt they did a good job. Easy to drop off and pick up car. Very courteous and polite.

Always polite and helpful. I always wait for my car and appreciate that I am able to do that.

Awesome experience all around. Thank you for your patience as I made my decision Larry and team!